Wholesale Trainer - 3016 Taraval St.


About the job:

We are accepting applications for the role of Wholesale Trainer! This role is an extension of both the QC and Wholesale Departments. This role will act as the liaison between the production and sales team in order to ensure that wholesale accounts are accurately representing the Andytown experience and quality. The Trainer will be responsible for training new wholesale baristas, office managers, restaurant servers, business owners, and whoever else might be in charge of serving coffee at wholesale accounts. They will also engage in QC research and developing and refining training curriculum for our clients.

Applicants must be able to think on their feet, have a willingness to learn new techniques and equipment on their own, and have the hospitality skills needed to teach people of varying skill levels, while providing the friendly and empathic quality customer experience upheld at every Andytown location. 

Job Description and Goals:

  • Train new wholesale accounts on essential coffee making skills and assess their skill level; work alongside the Wholesale Manager and QC Director to ensure that new wholesale accounts are making drinks up to standard

  • Onboard new wholesale accounts by informing new and existing accounts on recommended equipment that is best practice, familiarize yourself with equipment to be able to troubleshoot basic issues on the job

  • Under the guidance of the QC Director & Cafe Trainer, create new training procedures, documents, and other educational opportunities based on the general needs of our wholesale accounts 

  • Routinely evaluate the effectiveness of training procedures and modify curriculum when necessary

  • Serve as the go-to person for various events, including off-site tasting events with the Wholesale Department, educational events in collaboration with different organizations and businesses, and  working pop-up events with the Events Department

  • Be completely up to date and knowledgeable of our coffee menu by cupping a minimum of once a week at the Roastery with the Director of Quality Control and Production team

  • Assist the Director of Quality Control & Cafe Trainer in R&D projects—this includes, but is not limited to, cuppings, R&D new coffees as espresso and pour over preparations

  • Schedule check-ins with Technician to understand what equipment will be used and installed for accounts 

  • The schedule will be filled by Wholesale Manager and Retail Manager on an as-needed basis for new wholesale account training, QC check-ins and existing wholesale account staff maintenance trainings, and bar shifts 

  • QC coffee at wholesale accounts and synthesize report log from each visit to be shared with the Wholesale Manager and QC Director 

  • Keep up to date with bay area coffee events and inspire other baristas to become involved

  • The schedule will include dedicated days to wholesale training, wholesale QC checkings, cupping, bar shifts and events as necessary 

Job Requirements:

  • A kind teacher/facilitator and effective communicator, both written and verbal. You like sharing knowledge as much as you like learning and are able to meet others where they are at.

  • Motivated to create memorable training experiences for our partners by being thoughtful and understanding in your teachings done with compassion, empathy, and genuine desire for them to learn and succeed. 

  • You believe that genuine interactions with our partners are just as important as making delicious coffee, and you serve as a good example to baristas.

  • Supportive team player with a flexible schedule. You are willing to help fill in other bar shifts at cafes and special events when necessary.

  • Proactive and are able to fill your time productively with limited supervision.

  • Complete harassment prevention training within 90-days of hire

  • Complete Serve safe Certification within 30-days of hire

  • Must have a valid Drivers License and clean driving record

This position will evolve as the needs of your department changes. You will sometimes be asked
to complete tasks or projects that aren’t on the above list. Please always communicate to your supervisor if a particular task or project becomes a part of your daily responsibilities.

At Andytown, we are committed to creating good jobs. We value diversity and always consider job applicants based on work experience, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We consider all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.